UK Emergency Roleplay Terms of Service/ Terms and Conditions
1. Before we start;(about our terms and conditions; who’s who and what’s what in our terms and conditions; contact us and questions)
2. About our terms and conditions;
Please read these terms and conditions carefully as, together with your #✅member-rules✅, any and anything else we agree in writing, they make up your agreement with us. These terms and conditions apply to all UK Emergency Roleplay Servers; (UK Emergency Roleplay Interview, UK Emergency Roleplay Xbox-1, UK Emergency Roleplay PS4 and UK Gamers World) We may also need to update our terms and conditions but you can always find the latest version online or here. The terms and conditions in force at the time when you join the server are those that apply to your membership unless we provide you with a copy of our new terms and conditions.
3. Terminology
Just so everything’s clear, here are the definitions of some of the things we say in our terms and conditions: ‘you’ and ‘your’ – the member/s with in the UK Emergency Roleplay Server. ‘we’, ‘us’, ‘our’ or ‘UKER’ – UK Emergency Roleplay, which is a company registered in England. ‘we both’ – both UKER and you; ‘agreement’ – the contract between us based on:
(i) these terms and conditions;
(ii) your membership;
(iii) any conditions we refer to on in our server;
(iv) anything else we agree in writing.
4. Joining UKER
When you join our server you automatically accept our terms and conditions. You are required to undergo a short interview where we will ask for your; name, age, screenshot of your discord server list along with if you have been/ are in any other RP servers. We may need to ask for additional information at the time of you joining us if we feel this is needed.
5. Interview
During your interview there will be 2+ ‘Members of Staff’, this is to ensure we are clear and consistent. We may also record interviews for quality and training purposes or should we need to. We will ask a few questions to ensure we know who is joining us, this can include but not limited to; Your Full Name, Your Age, A Screenshot of your Discord Server list, along with asking you to set your profile picture to the relevant department.
6. Post Interview
Once your interview is complete, you will be invited to our main server, depending on the console you have chosen. You will have already chosen a department to join, you will be able to access shared chats will all departments along with department specific chats. You will be told your Head of Department and given the opportunity to talk to them.
7. Training & Development
Like most things the more training you have the more you can do, your head of department will host multiple training sessions thought out the week, which you are asked to attended to gain more ‘tags’ or higher ranks with in your department. These tags or ranks can be removed without prior notification.
8. Ending your membership
Of course, we would never want you to leave us but we understand that your circumstances may change or mean you are no longer able to participate with in RP or the server. You can end your membership at any time, without notifying us. We reserve the right to kick or ban you from our server at any time without prior notification, we will of course notify you at the point of your membership being terminated.
9. Disciplinary Misconduct
Misconduct
Misconduct is anything which contravenes our Terms and Conditions or Member Rules, or if we feel actions taken are not in line with our server policy.
This can include but not limited to;
- Inactivity
- Failing to use correct profile picture provided.
- Failing RP
Misconduct can lead to a written warning following the company’s disciplinary policy. The final decision will be decided by the disciplinary officer allocated to the incident.
Gross Misconduct
Gross Misconduct is anything which breaches the server security or policy which and damage the server or members.
This can include but not limited to;
- Causing Black-flags within RP sessions.
- Double Clanning
- Backstage Recruiting.
Gross Misconduct is taken very seriously and can lead to a Final Written warning or a kick or ban from all UK Emergency Roleplay Servers. This final decision is made by the disciplinary officer allocated to the incident.
Disciplinary Policy
Any form of Misconduct/ Gross Misconduct will follow our Disciplinary Policy, however during certain incidents it may be necessary for the disciplinary to be taken to different stages of the policy, with the final decision being made by the disciplinary officer. The policy is set out to be fair and consistent for all, the following guide is;
Member Disciplinary Policy.
1. 1st Written Warning
2. 2nd Written Warning
3. 3rd Written Warning
4. Suspension pending investigation
5. Final Written Warning
6. Kick or Ban.
Staff/Admin Disciplinary Policy
1 Verbal Warning
3 Warnings
Demotion
Final Written Warning
Suspension and Demotion
10. Your Privacy
We are bound to GDPR (General Data Protection Regulation), and ensure that your data is kept secure, we may collect information like; your e-mail address, full name, discord ID and phone number. We will always notify you if we need to share your information or use it in anyway. We never send your data to 3rd Parties.
11. Server Use
We do not allow members to be within 2 different Xbox/ PS4 Servers at a time, this is also known as 'Double Clanning', this will result in a investigation and the start of the Disciplinary Policy, along with an Investigation meeting.
12. Suspension
In cases of Disciplinary action, your membership with UK Emergency Roleplay Xbox-1 or PS4, can be suspended at anytime without prior notification, we will only do this if we feel that the server is at risk or is in the members best interests.
13. Messaging
Messages must be clean and respectful, we monitor messages sent, deleted and edited in case this is needed as evidence in investigations, we will never share this with other members, and only Moderators, Admin and Owners have access to this.
Any images sent with in ‘in game photos’ either during or outside of RP will be copyrighted by UK Emergency Roleplay, and cannot be used for 3rd party (Commercial use), they can be used for personal use.
We use a 3rd Party Bot @Craig, this is used to record chats, we may use this without prior warning if we feel this is needed, Craig will notify anyone in the voice chat at the time of joining. You can request a copy of this recording which can be provided as a MP3 or WAV file. We may need to share this with our partner servers or security servers as evidence if needed, and we reserve the right to do this without notification. We currently work in partnership with United Servers and United Kingdom Solutions.
14. Time Away
We understand that you may need time away from Discord or RP sessions, you can request LOA (Leave of Absence), this needs to be requested online via CAD, an Admin will then process this and grant you with LOA if approved. We sometimes may need to decline this; you will be given information around this if it is to be declined.
15. Social Media
We have official Facebook, Instagram and YouTube channel/ pages, which is moderated by our team, you are not permitted to invite or recruit via pages which are not official, if you wish to share or promote the server you can share our official posts. You are asked to refrain from Adding Staff or Direct Messaging Staff on Discord/ Facebook or any social media platform. You can create tickets with in #📩tickets📩, where we will be able to support you in the highest of confidence.
16. Discord Terms of Service
We always follow Discord Terms of Service, and ensure any changes to our server are in line with their T&C's. If at any point these are broken, we will ensure this is reversed and corrected.
17. CAD Use
We use our own CAD ‘UKER CAD’, which is provided to make our Roleplay Sessions as realistic as possible, use of this must fall in line with our terms of service. Any material used on this webpage is copyright to UK Emergency Roleplay. If it is found any member is using this website against our fair usage policy or replicating our systems this will result in a thorough investigation following our Disciplinary policy.
18. Activity
As being a member with in UK Emergency Roleplay you are committing to attend a minimum of 2 RP sessions per week, unless you have been authorised a Leave of Absence Grant.
19. Our Promise to you
We want you to have a great time with us. So here are some promises we’ll make when we accept your membership. And because it’s a two-way street, you’ll also be making promises to us when you join us.
We will always promise
-To provide a safe and secure environment
-To support your wellbeing & offer support if needed.
Your promise to us;
-You’ll tell us the correct information when asked
-You’ll follow the terms of service
-You won’t spoil things for other members.
20. Competition’s
We may occasionally run competitions, this will be clearly advertised at the point of this promotion or Competition being launched, and separate terms and conditions may apply.
The “Promoter” of the prize draw is UK Emergency Roleplay, which is a registered company in England.
21 If you need to complain or raise a dispute.
Even though we’ll do all we can to give you a fantastic time with us, things do sometimes go wrong. Here’s what to do if you need to complain:
1. Speak to your head of department.
2. If the issue isn’t resolved with in 72 hours, then you can create a Ticket which will be looked into by one of our Admin team. We will investigate this for you and can take up to 7 days.
22. If things go wrong
Unfortunately, we can’t take responsibility or pay compensation if we have to cancel your members because of events beyond our control. Neither can we accept any liability for any injury, loss or damage you suffer because of events beyond our control. Some of the things we mean by ‘events beyond our control’ are your discord account being disabled by Discord, You being blacklisted by our partner serves or you being blacklisted by a separate server.
23. Copyright
You can’t copy anything off our website, Discord Server or social pages (even photos) without our written permission. Nothing in our agreement gives you or the people who come with you any rights over our trademarks or other intellectual property. And you promise that you won’t acquire any rights to any of our trademarks or intellectual property.
These terms of service are up to date at the time of publishing, we reserve the right to change these without notification at any time.